Live Call Delivery
Receive consumers who are already on the phone and actively looking for help—without waiting for a form fill to turn into a conversation.
Real-time inbound call matching
Turn inbound calls into live connections.
Call Delivery Systems identifies what callers need, matches them with an appropriate provider in real time, and connects them while they’re still on the phone.
Inbound consumer traffic
Real-time routing
Flexible buyer criteria
LIVE CALL ROUTING
ACTIVE
Consumer callsInbound traffic enters the platform
CONNECTED
Intent + criteriaNeed, geography, availability and program rules
MATCHED
Live provider connectionCaller transfers while intent is active
DELIVERED
LiveConsumer on the phone
FlexibleCustom buyer criteria
MeasuredRouting + analytics
What we do
Call traffic should go somewhere useful.
CDS provides the infrastructure to understand inbound traffic, match it intelligently, and connect callers to businesses that can help them.
Real-Time Matching
Route calls using geography, qualification requirements, availability, performance, commercial terms and other agreed criteria.
Traffic Monetization
Put existing inbound traffic to work with programs designed around the type, source and characteristics of the calls you already receive.
Routing & Analytics
Track traffic, outcomes and routing behavior so programs can be managed against real operating data instead of guesswork.
How it works
From phone call to live connection—in real time.
The product is the call itself: a consumer who is on the phone now. CDS evaluates the call while it is happening and routes it based on the requirements of the program.
Talk to CDS01
A consumer calls
Inbound traffic reaches a CDS-managed number or is routed into the platform by a traffic partner.
02
CDS identifies the need
The call is evaluated using program-specific signals and qualification logic.
03
An appropriate provider is selected
CDS applies criteria such as location, eligibility, availability, performance and commercial terms.
04
The caller is connected live
When there is a fit, the call is transferred while the consumer is still engaged.
For call buyers
Receive calls that fit your business.
Define what you want, when you want it and where you can take it. CDS can route live calls against program-specific criteria in real time.
Geography and coverage rulesQualification and eligibility requirementsHours, capacity and availabilityPerformance and commercial criteria
Receive Calls
For traffic partners
Turn inbound traffic into an asset.
If you manage phone numbers or inbound call traffic, CDS can help evaluate routing and monetization opportunities without forcing a one-size-fits-all program.
Toll-free and local trafficFlexible routing arrangementsProgram-specific monetizationOperational reporting and transparency
Monetize Traffic
Verticals
Built to route across different consumer needs.
Programs vary by buyer, geography and qualification criteria. CDS supports a range of service categories and custom opportunities.
⌂Home Services
▣Insurance
◉Automotive
✈Travel
+Healthcare
↗And More
Built for real-time call operations
Telecom experience. Modern call intelligence.
CDS combines large-scale call routing experience with increasingly intelligent screening and decisioning. The result is a practical platform built around what matters most: getting a live caller to the right destination quickly.
Have calls? Need calls?
Tell us what kind of traffic you have—or what kind of live callers you want to receive—and we’ll start there.